YOU (The Lessee) agree to the following terms and conditions of hire from Ottawa Soft Play Kidtivities (The Lessor).

The Lessee hereby acknowledges that he/she has read and understood the Terms and Conditions of Hire and operating procedures of the bouncy house unit as outlined in this rental agreement. By proceeding with the booking, the Lessee accepts all terms of this rental agreement.

  1. RENTAL COSTS
    The Lessor requires the completion of 50% deposit to secure date and the remaining balance 72 hours before event. 


  2. DELIVERY POLICY
    Delivery will be to the street address as specified by you (The Lessee), prior to the event start time you have stated within your booking. The Lessee grants Ottawa Soft Play Kidtivities (The Lessor) the right to enter the property at the agreed street address for the delivery and subsequent setup and pack up of the unit. After your order has been successfully received by us and paid, you will receive a confirmation email. We will contact you again, prior to your event, confirming a delivery and setup time. The unit(s) must be ready for collection, at the latest, by 7:30 pm of your booking day unless agreed in writing by us prior. Should your address be out of our service area completely, please Contact Us to speak with us directly to see how we can be of service. Should we be unable to provide your delivery due to bad weather, vehicle failure, illness or any other factor beyond our control, we will inform you of this at the earliest possible opportunity and provide a resolution as per our policies. Prior to your event, we ask that you please ensure there is adequate space and access space for our equipment, that the location that our products will be sited is accessible and you have cleared the area of debris and that power is available no more than 65.7ft  from the installation site. For the hygiene, health and safety of our crew, our equipment and our customers, delivery and instalment of your castle will not proceed should there be animal faeces, furniture or debris located in the delivery or setup path or location of our castles and your booking fee may be FORFEITED. We will be unable to provide a credit if we cannot deliver your product due to a lack of space, accessibility, hygiene or due to an inappropriate location not previously agreed by us in writing.


  3. DELIVERY FEES
    · Delivery fee & pick up will be calculated based on address (usually up to a maximum of $60 for location within 36 km from the Ottawa Soft Play Kiditivities HQ. Locations out of this radius will be charged $10 for every additional 10km)
    · Rental period of our packages is for the duration of your event (we do not charge hourly). Our hours of operation for setup and take down are between the hours of 8:00 a.m. - 7:30 p.m. If you require our packages for longer hours (earlier than 8 a.m., or later than 7:30 p.m., or overnight), an extended fee will apply and will be payable prior to installation. For Bouncy house, unit can be deflated overnight by turning off the blower but must be inflated at least 3 hours prior to collection to ensure adequate drying time due to overnight showers, morning dew and other. We will provide overnight instructions during your delivery and installation.
    · Minimum access width of 3.3ft for smooth deliveries.
    
· For outdoor events, please make sure the ground is flat/leveled and a shaded area is available.
    
· If you do not have direct trolley access, please let us know, depending on the amount of stairs, a stair charge may be involved.

  4. GENERAL RULES
    4.1 A maximum of 4 children (under 8) for our 8x8ft bouncy house and a maximum of 6 children (under 10) for our 13x13ft bouncy house are permitted on the bouncy house at any one time.

    4.2 Total maximum weight at any one time should not exceed 100kg for the small units and 250kg for the large units.

    4.3 No one person weighing 100kg or more is permitted on the jumping castle(s).

    4.4 Adults are permitted on the jumping castle(s) if supervising or assisting a child in need of care but must adhere to the maximum weight allowance.

    4.5 All riders must remove shoes and socks before playing .

    4.6 To avoid injuries; flips, wrestling and rough play is not allowed.

    4.7 No toys, jewellery, glasses, sharp or foreign objects of any kind are permitted on the castle(s).

    4.8 A person over the age of 18 years MUST be present to supervise children on the jumping castle(s) AT ALL TIMES. The safety of children is your responsibility at all times.

    4.9 Absolutely no pets, pens, textas, paint, dye, lollies, food, drinks, spray silly string, streamers, party poppers, glitter, water, sand, mud, dirt or other sticky substances are allowed on the jumping castle(s) at any time. If any of these items or any items are found to have been in or on the jumping castle(s), an additional cleaning fee will apply. If any stains deemed by us to be severe are to be found on the castle, a damage or replacement fee may apply.

    4.10 Once set-up for use, the equipments must not be moved.

    4.11 The hirer (Lessee) must ensure the area where the equipments will be set up is free of pet droppings, rocks, sticks, glass or any other debris or sharp objects.

    4.12 Pets must be restrained or removed from the area during the duration of the hire. If pets have been found to have been on the jumping castle, an additional cleaning fee OR damage fee (dependant on damage) will apply.


  5. MAINTENANCE
    The Lessee agrees to keep the equipments in the same condition as when received. Cleaning or replacement charges can apply for equipments stained with face paint, food, mud, silly string or anything else deemed to be an excessive mess.


  6. REFUNDS
    Credits are provided for a maximum of 12 months to rebook with us. No refunds will be processed for change of mind, error in booking or circumstances out of our control such as traffic delays, severe weather, sudden event cancellation or other.


  7. DAMAGES
    The Lessee acknowledges that on the day of the event, he/she will be instructed about and fully understand the safe operational requirements of the equipment and has read all Terms & Conditions listed herein. The Lessee agrees to observe all safety precautions listed in our Terms and Conditions, Rental agreement and readily available on the safety plaques on our equipment (s). The Lessee also warrants the safe return of the equipment (s) and hereby agrees to pay the full purchase price (maximum $10,000.00) if the equipment (s) is/are not returned, returned in an unhireable state or is deemed damaged beyond repair. There is a minimum fee of $500.00 for any repair(s) required to the unit(s) due to the Lessees negligence plus an hourly labour fee of $100.00 per hour plus materials and transport.
    For any damage caused by excessive mess, staining or any other reason that leaves a unit in a state deemed by us as unacceptable, a cleaning fee will apply and any further costs involved to return the equipment to a hireable state.


  8. ALTERATIONS/ATTACHMENTS
    The Lessee is not permitted to make any alterations to the equipment nor attach anything to the equipment without the prior written consent of the Lessor.

    For attachment or alteration requests, please contact [email protected]

    Balloon suppliers are to use clear elastic or soft string (no tape, adhesives eg 3M hooks, or fishing line as this will damage PVC)

    Vinyl decals can only be provided and installed by Ottawa Soft Play Kidtivities due to the adhesive used


  9. TITLE TO
    The Lessee agrees to keep the equipments in his/her custody and not to sub- lease, rent, sell or remove the unit from the agreed delivery address. The equipment (s) remains the property of The Lessor at all times and the Lessee is responsible for the care, safety and operation of the unit during their hire period (inclusive of setup and pack-up times).


  10. WAIVER AND RELEASE OF LIABILITY
    Waiver and Release: Lessee  understands and acknowledges that this release discharges OTTAWA SOFT PLAY KIDTIVITIES, from any liability or claim that the renter may have against OTTAWA SOFT PLAY KIDTIVITIES, AND AFFILIATES with respect to any bodily injury, personal injury, illness, death, or property damage that may result from the Lessee use and possession of OTTAWA SOFT PLAY KIDTIVITIES Rentals equipment. Renter does hereby release and forever discharges and hold harmless OTTAWA SOFT PLAY KIDTIVITIES. and its successors and assigns from any and all liability claims, and demands of whatever kind or nature, either in law or in equity, which arise or may hereafter arise from renters’ possession and use of OTTAWA SOFT PLAY KIDTIVITIES equipment.

    Insurance: Lessee understands that insurance for liability, health, and medical or disability coverage in any way related to the rental of equipment under this agreement is the sole responsibility of Lessee.
    Indemnification: Lessee agrees that he/she will indemnify and hold OTTAWA SOFT PLAY KIDTIVITIES harmless from any liability resulting from the use of OTTAWA SOFT PLAY KIDTIVITIES equipment by Lessee, his/hers assigns, heirs, guests, invites, or other individuals utilizing the equipment while in Lessee’s possession.

    The Lessee Understands that:
            1. Lessee is responsible for following the rules and safe procedures mentioned above by OTTAWA SOFT PLAY KIDTIVITIES to protect the equipment and provide a safe environment for myself, my guests and any other individuals who will have access to OTTAWA SOFT PLAY KIDTIVITIES equipment while is in their possession.
            2. Lessee AGREE TO RELEASE, DEFEND, COMPENSATE, NOT SUE, AND HOLD HARMLESS OTTAWA SOFT PLAY KIDTIVITIES, their principals, officers, owners, employees, equipment manufacturers from any claims, damages, (including medical fees, attorney fees). Injuries (including disabilities, paralysis, and death) and expenses arising out of or resulting from their voluntary attendance/ participation at OTTAWA SOFT PLAY KIDTIVITIES.
            3. If there is any damaged or stolen soft play equipment, Lessee will be charged for the cost of repair or replacement.
            4. Lessee acknowledge the risks involved in OTTAWA SOFT PLAY KIDTIVITIES. Lessee understand that they am participating voluntarily, and that all risks have been made clear to Lessee. Additionally, Lessee does not have any conditions that will increase Lessee likelihood of experiencing injuries while engaging in this activity.


  11. CANCELLATION POLICY
    You of course have the option to cancel or postpone your hire.
    Please email [email protected] noting your booking details and reason for cancellation 48 hours prior to your event at the latest. As administrative time and preparative work is covered by hire fees and the equipment has been booked and set aside for your exclusive use on the requested date, no refunds apply to cancelled/postponed bookings however you will be provided with a credit to rebook with us within 12 months.
    Cancellations during the 7 days prior to your event may incur a forfeiture of your full hire fee unless otherwise agreed in writing by us.


  12. SECURITY DEPOSIT
    This is a refundable security deposit that will be held by Ottawa Soft Play Kidtivities until the safe and clean return of equipment. Should our equipment be found to be stained, damaged or in a state of excessive mess at the end of your hire (including but not limited to more than 15 ballpit balls outside the ballpit), this deposit becomes non-refundable to cover the time and products required to return the item to a hireable state and further damage costs may be applicable depending on the severity. Return of your security deposit will be sent via the same method of payment as your booking (Afterpay payments cannot be refunded, please do not pay security deposit with after pay). Please allow between 2 - 5 business days post event.


  13. WEATHER POLICY
    In the event of poor weather, there are a few different options to consider.
    If rain occurs during your event where a bouncy house was set up, we advise to switch power off, allow rain to pass and towel down the bouncy house play areas before resuming play.
    Unfortunately we cannot, under any circumstances, set up our soft play outdoors if there is a chance of rain. The materials used *will* suffer damages if these come in contact with moisture!
    If rain is expected for your entire event and you have a backup wet weather venue (community hall, scout hall, school hall) we can absolutely move your set up location to indoors as long as there is space.
    If you would like to cancel or postpone the hire prior to the day due to us notifying you of upcoming bad weather, you will receive a credit minus any applicable surcharge for the notification period. Please view our Cancellation Policy. No further refunds or credits will be applicable after you have postponed/changed your hire date once. 
    During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to postpone your booking due to safety. We monitor and assess weather forecasts DAILY in the lead up to all of our booked events. If conditions are assessed and deemed safe, we will proceed with your booking unless we hear from you with changes. Credits do not apply should weather impact your hire after the equipment has been installed.
    We keep a very close eye on the weather using a number of different reliable sources and review updated forecasts regularly. If we deem it to be unsafe to proceed, we will always be in touch to advise a cancellation ahead of time if necessary but in the case of light rain, unless we hear from you regarding a cancellation, your hire will proceed.
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